Complaints and feedback management for individuals

In progress

Outcome Statement

The provider must encourage and support individuals and others to make complaints and give feedback about the provider's delivery of funded aged care services without reprisal. The provider must acknowledge and transparently manage all complaints and feedback and use complaints and feedback to contribute to the continuous improvement of funded aged care services.

Official Standard

Regulatory requirement Aged Care Quality Standards

2.6.1

The provider implements a complaints and feedback management system to receive, record, respond to and report on complaints and feedback.

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