Aged Care Quality Standards
Strengthened Aged Care Quality Standards
The strengthened Aged Care Quality Standards (strengthened Quality Standards) are a set of requirements for what quality and safe aged care looks like.
The strengthened Quality Standards make sure that older people receive quality care that is:
safe
meets their needs and preferences
upholds their rights.
The strengthened Quality Standards are part of the new Aged Care Act 2024 and they applied from 1 November 2025.
The structure of each strengthened Quality Standard includes:
Standard
There are 7 strengthened Quality Standards
Standards are the top level of the framework. The strengthened set lists 7 standards that together describe what quality and safe aged care should look like for your service.
Each Standard comes with Intent and Expectation Statement. Intent describes the intended overall purpose of the Standard. Expectation statement describes what the older person can expect from their aged care provider related to that Standard.
Example Standard
Standard 1: The individual
Intent
Standard 1 underpins how providers and aged care workers treat older people, and it applies across all standards. It centres dignity and respect, choice and control, culturally safe care, and recognising each person’s individuality and diversity — so care fosters safety, inclusion, and quality of life.
▸ Show full intent
Standard 1 underpins the way that providers and aged care workers are expected to treat older people and is relevant to all standards. Standard 1 reflects important concepts about dignity and respect, individuality and diversity, independence, choice and control, culturally safe care and dignity of risk. These are all important in fostering a sense of safety, autonomy, inclusion and quality of life for older people. Older people are valuable members of society, with rich and varied histories, characteristics, identities, interests and life experiences. Older people can come from a diverse range of backgrounds and groups, including, but not limited to, Aboriginal or Torres Strait Islander persons, people from culturally and linguistically diverse backgrounds, people living in rural or remote areas, people who are financially or socially disadvantaged, people who are veterans, people experiencing homelessness or at risk of becoming homeless, people who are care leavers (i.e. older people who spent time in care as a child), people who are parents separated from their children by forced adoption or removal, people who are lesbian, gay, bisexual, transgender or intersex, people of various religions, people experiencing mental health problems and mental illness, people living with cognitive impairment, including dementia, and people living with disability. A person’s diversity does not define who they are, but it is critical that providers recognise and embrace each person’s diversity and who they are holistically as a person, and that this drives how providers and aged care workers engage with older people and deliver their funded aged care services.
Expectation statement for older people
I have the right to be treated with dignity and respect and to live free from any form of discrimination. I make decisions about my funded aged care services, with support when I want or need it. My identity, culture and diversity are valued and supported, and I have the right to live the life I choose. My provider understands who I am and what is important to me, and this determines the way my funded aged care services are delivered.
Outcome
Outcomes
Outcomes describe what providers will be assessed against — the results or experiences the standard is seeking to achieve.
Example Outcome
For example, under Standard 1, there are 4 outcomes. Outcome 1.1 is Person-centred care.
Actions
Actions
Actions describe what providers can do to meet the outcome — practical, assessable expectations you can evidence in day-to-day practice.
Example Action
For example, under Outcome 1.1, there are 4 Actions. Action 1.1.1 is The way the provider and aged care workers engage with individuals supports them to feel safe, welcome, included and understood.
Official Commission resources
Strengthened Quality Standards https://www.agedcarequality.gov.au/strengthened-quality-standardsCompliance Expert
How Compliance Expert fits your compliance journey
Compliance Expert turns standards into a guided path: understand the action, upload evidence, analyse gaps, refine, self‑rate, share with auditors, and consult experts when needed — so preparation stays continuous rather than a once‑a‑year scramble.
Process flow
The loop in the centre reflects real practice: upload and refine until the self‑assessment supported by Marple is ready; outputs capture rating, sharing, and expert consultation.