The governing body sets the strategic priorities for the organisation and promotes a culture of safety
and quality. The governing body is also responsible for driving and monitoring improvements to funded
aged care services, informed by engagement with older people, their supporters and aged care workers,
and data and information on care quality.
A provider’s governance systems and workforce are critical to the delivery of safe, quality,
effective and person-centred care for every older person, and continuous care and services improvement.
Aged care workers are empowered to do their jobs well.
Standard 2 expectation for older people:
The organisation is well run. I can contribute to improvements to funded aged care services. My
provider and aged care workers listen and respond to my feedback and concerns. I receive funded aged
care services from aged care workers who are knowledgeable, competent, capable and caring.
